Associate Director, Network Solution Integrations

New York, NY, Washington, DC (Remote)
Full Time

About Partnership for Education Advancement
The Partnership for Education Advancement (Ed Advancement), a not-for-profit organization, supports mission focused institutions in their work to expand access to higher education and to advance socioeconomic mobility for historically under-resourced students. Together with college and university partners, Ed Advancement develops sustainable approaches that augment student success outcomes and institutional performance.

Associate Director, Network Solution Integrations
Our technology Shared Service Implementation team is looking for an Associate Director, Network Solution Integrations who will take a leading role in the design, configuration strategy, development, deployment, and overall management of project implementations at our partner institutions. This position is responsible for maintaining a thorough understanding of the functional needs of the partner institutions, and how the Slate software platform can be configured to address those needs. This role is also responsible for developing a thorough understanding of the complex interdependencies of the different student information systems and integration tools that work with Slate and will be required to identify risks related to these interdependencies and recommend adequate changes to the business requirements and processes.

To bolster student success and institutional performance for the HBCU network, Ed Advancement adopted a Customer Relationship Management (CRM) tool as an initial network solution offering. This position will serve as the primary technical liaison with partner institutions, implementation vendor partners, Ed Advancement technology leadership and extended Shared Services initiatives.

This role will be responsible for leading institutional implementations as well as the development of future related technological tools and systems. This position will also support data collection and conduct reporting. The ideal candidate will manage projects and work on systems and processes that have a direct impact on Ed Advancement’s mission and strategic goals to have a direct impact on student outcomes at HBCU and underserved institutions.

Specific Duties & Responsibilities:
Applications Software Development and Support (45%)
• Lead the planning, configuration strategy, development, implementation and support institutional CRM (Technolutions’ Slate) deployments
• Interact with functional users within partner institutions– understanding business processes and helping to ensure our systems meet their needs, communicating new enhancement/what to expect with system upgrades in non-technical terms, documenting and training end-users on proper data entry procedures.
• Apply extensive knowledge of the Slate Platform to recommend and implement appropriate solutions to various business needs of the Admissions department and others.
• Work at the highest programming/analytical level, demonstrating proficiency in database management systems and software systems administration.
• Identify and resolve problems independently, platform / technology integration problems, business process configuration issues, and other associated integration challenges to applications in the eco system of the institutions’ business process
• Design, develop and support system interfaces
• Provide guidance and training to less-experienced IT staff on a regular basis. Will need to guide technical team members assigned to their project and monitor the team to make sure the milestones are reached in accordance with the plan. This position will also serve as a technical mentor for other members of the technical team assigned to the support of the same system(s). This position is expected to provide feedback on how to improve their technical skills and recommendations on how to further develop them.
• Clearly document requirements, development plans and outcomes (training documentation for end users as well as support documentation for the internal CRM support team
• Implement industry standards and appropriate methodology for programming/application development and IT project management, including information technology problem definition and resolution and the formulation of procedures and accountability controls as they relate to the functional areas under study.

Data Collection, Storage and Reporting (35%)
• Analyze requirements, design, code, test and put into production SQL Reporting Services reports and corresponding SQL queries
• Design and create user reports using a relevant business analytics tool
• Provide guidance / support to functional representatives at partner institutions to develop back-end data queries to satisfy ad-hoc requests for information regarding school’s admissions and enrollment processes.
• Assure quality and integrity of data collected and reports generated for management and funder reporting
• Design and create standardized datasets for use in ad hoc queries and other reporting needs
• Create and maintain policies and procedures for consistent methods for querying data and ensuring the highest performance on all databases

Project Administration (20%)
• Lead software development projects (defining and managing system scope, objectives, risks, tasks, responsibilities, timelines, status reports, training needs and documentation) and indirectly manage cross-functional staff and deliverables to meet project goals, partner institutions’ objectives and re-engineer and/or streamline processes and procedures.
• Work with software vendors – identifying software enhancements, testing vendor-supplied solutions, understanding new enhancements/what to expect with system upgrades
• Create and/or oversee complete technical documentation for all systems supported to ensure that newly hired staff can follow any project with little or no previous knowledge.
• Conduct needs assessments when appropriate. Oversee, coordinate and assist staff with the development and management of such databases/systems.

Minimum Qualifications (Mandatory):
• Bachelor’s Degree from an accredited college or university required. Additional experience may be substituted for education on a case-by-case basis
• Three years of experience in configuring, developing, and implementing functional requirements within the Slate platform; preferably for an admissions department within Higher Education.
• Additional education may substitute for required experience.
• Technical expertise for the Slate admissions software by Technolutions

Preferred Qualifications:
• Experience with student information systems and/or university administrative systems.
• Experience with SQL Server Reporting Services, Visual Studio, SQL queries, views and stored procedure.
• Strong experience with Excel and reporting software and BI tools.
• Experience with project management software and task management tool.
• Experience with web technologies.

Special Knowledge, Skills, or Abilities:
• Knowledge of information technology and computing applications, preferably as implemented in higher education.
• Must possess excellent interpersonal, writing, and verbal communication skills.
• Ability to independently analyze and resolve complex problems is required.
• Must work effectively in a team environment.
• Must be able to manage multiple priorities and meet accelerated timelines.
• Must possess adequate leadership skills to lead and facilitate data design and enhancements efforts.

Working Conditions or Other Requirements:
Position will involve confidential information and highly sensitive matters. Must handle sensitive matters with tact and discretion. Must securely manage all data and non-public information. Occasional weekend and evening hours and local and non-local travel may be required. This can be a remote based position.

Role Specifics:

Title: Associate Director, Network Solution Integrations
Working Title: Associate Director, Network Solution Integrations
Employment Type: Full Time
General working hours: Monday-Friday 9:00am-5:00pm
Exempt Status: Exempt
Work Locations: NY (499 Park Ave), DC (1 Dupont Circle), or Remote
Department name: Technology Strategy and Program Management
Reporting to: Cecilia Marshall (Director of Technology Strategy)

The successful candidate(s) for this position will be subject to a pre-employment background check.

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