Position Description
Reporting to the Director of Technology Solutions and Support, the Senior Technology Analyst – Slate (Associate Director) will take a lead role in the design, configuration strategy, development, deployment, and overall management of Slate implementation at our partner institutions. This includes, but not limited to, technical expertise for the Slate admissions software by Technolutions. This position is responsible for maintaining a thorough understanding of the functional needs of the partner institutions, and how the Slate software platform can be configured to address those needs. This role is also responsible for developing a thorough understanding of the complex interdependencies of the different student information systems and integration tools that work with Slate and will be required to identify risks related to these interdependencies and recommend adequate changes to the business requirements and processes. The Analyst is responsible for leading institutional implementations and team to facilitate/recommend/advocate/lead in the implementation of new processes as well as the development of future related technological tools and systems. This position will also support data collection and conduct reporting. The ideal candidate will manage projects and work on systems and processes that have a direct impact on Ed Advance’s mission and strategic goals to have a direct impact on student outcomes at HBCU and other underserved institutions.
Responsibilities
Applications Software Development and Support (45%)
- Lead the planning, configuration strategy, development, implementation and support institutional Slate deployments.
- Interact with functional users within partner institutions– understanding business processes and helping to ensure our systems meet their needs, communicating new enhancement/what to expect with system upgrades in non-technical terms, documenting and training end-users on proper data entry procedures.
- Apply extensive knowledge of the Slate Platform to recommend and implement appropriate solutions to various business needs of the Admissions department and others.
- Work at the highest programming/analytical level, demonstrating proficiency in database management systems and software systems administration.
- Identify and resolve problems independently, platform / technology integration problems, business process configuration issues, and other associated integration challenges to applications in the eco system of the institutions’ business process.
- Design, develop and support system interfaces.
- Provide guidance and training to less-experienced IT staff on a regular basis. Will need to guide technical team members assigned to their project and monitor the team to make sure the milestones are reached in accordance with the plan. This position will also serve as a technical mentor for other members of the technical team assigned to the support of the same system(s). This position is expected to provide feedback on how to improve their technical skills and recommendations on how to further develop them.
- Clearly document requirements, development plans and outcomes (training documentation for end users as well as support documentation for the internal CRM support team
- Implement industry standards and appropriate methodology for programming/application development and IT project management, including information technology problem definition and resolution and the formulation of procedures and accountability controls as they relate to the functional areas under study.
Data Collection, Storage and Reporting (35%)
- Analyze requirements, design, code, test and put into production SQL Reporting Services reports and corresponding SQL queries.
- Design and create user reports using a relevant business analytics tool.
- Provide guidance / support to functional representatives at partner institutions to develop back-end data queries to satisfy ad-hoc requests for information regarding school’s admissions and enrollment processes.
- Assure quality and integrity of data collected and reports generated for management and funder reporting.
- Design and create standardized datasets for use in ad hoc queries and other reporting needs.
- Create and maintain policies and procedures for consistent methods for querying data and ensuring the highest performance on all databases.
Project Administration (20%)
- Lead software development projects (defining and managing system scope, objectives, risks, tasks, responsibilities, timelines, status reports, training needs and documentation) and indirectly manage cross-functional staff and deliverables to meet project goals, partner institutions’ objectives and re-engineer and/or streamline processes and procedures.
- Work with software vendors – identifying software enhancements, testing vendor-supplied solutions, understanding new enhancements/what to expect with system upgrades.
- Create and/or oversee complete technical documentation for all systems supported to ensure that newly hired staff can follow any project with little or no previous knowledge.
- Conduct needs assessments when appropriate.
Qualifications
- Bachelor’s Degree from an accredited college or university required.
- Three years of experience in configuring, developing, and implementing functional requirements within the Slate platform. Additional education may substituted for required experience.
- Experience in enrollment management, student success, or advancement at a public or private non-for-profit college or university setting; experience at federally designated minority serving institutions (MSIs) preferred.
- Experience with student information systems and/or university administrative systems.
- Experience with SQL Server Reporting Services, Visual Studio, SQL queries, views and stored procedure.
- Strong experience with Excel and reporting software and BI tools.
- Experience with project management software and task management tool.
- Experience with web technologies.
- A demonstrated passion for Ed Advancement’s mission. A self-directed individual with integrity and a positive attitude who can thrive in our dynamic and emerging environment.
Working Conditions or Other Requirements
This full-time, exempt position will involve confidential information and highly sensitive matters which must be handled with tact and discretion. Must securely manage all data and non-public information. Occasional weekend and evening hours and local and non-local travel may be required. Proximity to one of our offices (New York City and Washington, D.C) highly preferred.
Compensation and Benefits
Competitive compensation based on qualifications and experience.
Extensive benefits package, including medical, dental, vision, life insurance, disability, AD&D, flexible spending and dependent care accounts, professional development opportunities, holidays, generous leave policy, etc.
Salary range: $75,000 – $100,000, commensurate with experience.